Can't find how to return Fios Equipment

I need to return my Fios Equipment and there is no location in Connecticut (where I moved). UPS won't take it without a "return number." I do not have any communication about a return number in my email, nor can I find it in my account. I tried calling, but your service won't take my PIN or the temp pin you sent as the it does not recognize my key punches. I also can't find any way to create a return label for Fios Equipment on your site. Please advise!

Re: Can't find how to return Fios Equipment
Moderator Emeritus

Hi mzaner,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.