Community Forums - Can't log in to my account

Hopeforthebest · ‎07-25-2021

I'm getting this java error message when I log in online:

Error opening /portlets/mainLeftNav.jsp.
The source of this error is:

java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
	at com.prevoty.servlet.agent.ServletInvoker.invokeServiceInternal(ServletInvoker.java:61)
	at com.prevoty.servlet.agent.ServletProcessor.processServletRequest(ServletProcessor.java:47)
	at sun.reflect.GeneratedMethodAccessor509.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at weblogic.servlet.jsp.JspBase.service(JspBase.java)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
	at weblogic.servlet.internal.TailFilter.doFilterInternalPrevotyTailFilter(TailFilter.java:26)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at org.apache.beehive.netui.pageflow.PageFlowPageFilter.continueChainNoWrapper(PageFlowPageFilter.java:471)
	at org.apache.beehive.netui.pageflow.PageFlowPageFilter.runPage(PageFlowPageFilter.java:448)
	at org.apache.beehive.netui.pageflow.PageFlowPageFilter.doFilter(PageFlowPageFilter.java:296)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at com.bea.netuix.servlets.filters.IncludeSecurityFilter.doFilterInternalPrevotyIncludeSecurityFilter(IncludeSecurityFilter.java:103)
	at com.bea.netuix.servlets.filters.IncludeSecurityFilter.doFilter(IncludeSecurityFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at com.sun.identity.agents.filter.AmAgentBaseFilter.allowRequestToContinue(AmAgentBaseFilter.java:125)
	at com.sun.identity.agents.filter.AmAgentBaseFilter.doFilterInternalPrevotyAmAgentBaseFilter(AmAgentBaseFilter.java:75)
	at com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:527)
	at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:447)
	at com.bea.netuix.servlets.controls.content.JspContent.beginRender(JspContent.java:558)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:485)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:518)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:220)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:399)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:352)
	at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:326)
	at com.bea.netuix.nf.UIControl.render(UIControl.java:582)
	at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:488)
	at com.bea.netuix.servlets.util.RenderToolkit.renderChild(RenderToolkit.java:152)
	at com.bea.netuix.servlets.jsp.taglib.RenderChild.doStartTag(RenderChild.java:62)
	at jsp_servlet._framework._skeletons._oneportal.__gboverview._jspService(__gboverview.java:181)
	at weblogic.servlet.jsp.JspBase.serviceInternal(JspBase.java:34)
	at sun.reflect.GeneratedMethodAccessor511.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.prevoty.servlet.agent.ServletInvoker.invokeServiceInternal(ServletInvoker.java:46)
	at com.prevoty.servlet.agent.ServletProcessor.processServletRequest(ServletProcessor.java:47)
	at sun.reflect.GeneratedMethodAccessor509.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at weblogic.servlet.jsp.JspBase.service(JspBase.java)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:184)
	at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:529)
	at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:447)
	at com.bea.netuix.servlets.controls.application.laf.JspTools.renderJsp(JspTools.java:148)
	at com.bea.netuix.servlets.controls.application.laf.JspControlRenderer.beginRender(JspControlRenderer.java:72)
	at com.bea.netuix.servlets.controls.application.laf.PresentationControlRenderer.beginRender(PresentationControlRenderer.java:65)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:481)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:518)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:529)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:220)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:399)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:208)
	at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:162)
	at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:469)
	at com.bea.netuix.servlets.manager.UIServlet.doPost(UIServlet.java:295)
	at com.bea.netuix.servlets.manager.UIServlet.doGet(UIServlet.java:235)
	at com.bea.netuix.servlets.manager.UIServlet.service(UIServlet.java:216)
	at com.bea.netuix.servlets.manager.SingleFileServlet.service(SingleFileServlet.java:275)
	at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:731)
	at javax.servlet.http.HttpServlet.serviceInternal(HttpServlet.java:820)
	at sun.reflect.GeneratedMethodAccessor510.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.prevoty.servlet.agent.ServletInvoker.invokeServiceInternal(ServletInvoker.java:46)
	at com.prevoty.servlet.agent.ServletProcessor.processServletRequest(ServletProcessor.java:47)
	at sun.reflect.GeneratedMethodAccessor509.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
	at weblogic.servlet.internal.TailFilter.doFilterInternalPrevotyTailFilter(TailFilter.java:26)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at com.bea.content.manager.servlets.ContentServletFilter.doFilterInternalPrevotyContentServletFilter(ContentServletFilter.java:178)
	at com.bea.content.manager.servlets.ContentServletFilter.doFilter(ContentServletFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at com.bea.p13n.servlets.PortalServletFilter.doFilterInternalPrevotyPortalServletFilter(PortalServletFilter.java:376)
	at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at com.bea.portal.tools.servlet.http.HttpContextFilter.doFilterInternalPrevotyHttpContextFilter(HttpContextFilter.java:60)
	at com.bea.portal.tools.servlet.http.HttpContextFilter.doFilter(HttpContextFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at com.verizon.oneportal.webapp.RequestFilter.doFilterInternalPrevotyRequestFilter(RequestFilter.java:203)
	at com.verizon.oneportal.webapp.RequestFilter.doFilter(RequestFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at com.sun.identity.agents.filter.AmAgentBaseFilter.allowRequestToContinue(AmAgentBaseFilter.java:125)
	at com.sun.identity.agents.filter.AmAgentBaseFilter.doFilterInternalPrevotyAmAgentBaseFilter(AmAgentBaseFilter.java:75)
	at com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at oracle.dms.servlet.DMSServletFilter.doFilterInternalPrevotyDMSServletFilter(DMSServletFilter.java:163)
	at sun.reflect.GeneratedMethodAccessor536.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.prevoty.servlet.agent.FilterInvoker.invokeDoFilterInternal(FilterInvoker.java:50)
	at com.prevoty.servlet.filter.PrevotyFilterChain.doFilter(PrevotyFilterChain.java:139)
	at com.prevoty.csrf.CsrfFilter.doFilter(CsrfFilter.java:196)
	at com.prevoty.servlet.filter.PrevotyFilterChain.doFilter(PrevotyFilterChain.java:133)
	at com.prevoty.content.ContentFilter.doFilter(ContentFilter.java:127)
	at com.prevoty.servlet.filter.PrevotyFilterChain.doFilter(PrevotyFilterChain.java:133)
	at com.prevoty.content.HttpFilter.doFilter(HttpFilter.java:128)
	at com.prevoty.servlet.filter.PrevotyFilterChain.doFilter(PrevotyFilterChain.java:133)
	at com.prevoty.reporting.ReportingFilter.doFilter(ReportingFilter.java:73)
	at com.prevoty.servlet.filter.PrevotyFilterChain.doFilter(PrevotyFilterChain.java:133)
	at com.prevoty.servlet.filter.PrevotyFilterChain.doPrevotyFilterChain(PrevotyFilterChain.java:153)
	at com.prevoty.servlet.agent.ServletFilterProcessor.processFilterRequest(ServletFilterProcessor.java:54)
	at sun.reflect.GeneratedMethodAccessor535.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3748)
	at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3714)
	at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
	at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
	at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2283)
	at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2182)
	at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1493)
	at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
	at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: java.lang.reflect.InvocationTargetException
	at sun.reflect.GeneratedMethodAccessor511.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.prevoty.servlet.agent.ServletInvoker.invokeServiceInternal(ServletInvoker.java:46)
	... 144 more
Caused by: java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
	at com.prevoty.servlet.agent.ServletInvoker.invokeServiceInternal(ServletInvoker.java:61)
	at com.prevoty.servlet.agent.ServletProcessor.processServletRequest(ServletProcessor.java:47)
	at sun.reflect.GeneratedMethodAccessor509.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at weblogic.servlet.jsp.JspBase.service(JspBase.java)
	at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
	at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
	at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
	at weblogic.servlet.internal.TailFilter.doFilterInternalPrevotyTailFilter(TailFilter.java:26)
	at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at org.apache.beehive.netui.pageflow.PageFlowPageFilter.continueChainNoWrapper(PageFlowPageFilter.java:471)
	at org.apache.beehive.netui.pageflow.PageFlowPageFilter.runPage(PageFlowPageFilter.java:448)
	at org.apache.beehive.netui.pageflow.PageFlowPageFilter.doFilter(PageFlowPageFilter.java:296)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at com.bea.netuix.servlets.filters.IncludeSecurityFilter.doFilterInternalPrevotyIncludeSecurityFilter(IncludeSecurityFilter.java:103)
	at com.bea.netuix.servlets.filters.IncludeSecurityFilter.doFilter(IncludeSecurityFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at com.sun.identity.agents.filter.AmAgentBaseFilter.allowRequestToContinue(AmAgentBaseFilter.java:125)
	at com.sun.identity.agents.filter.AmAgentBaseFilter.doFilterInternalPrevotyAmAgentBaseFilter(AmAgentBaseFilter.java:75)
	at com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java)
	at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
	at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:527)
	at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:447)
	at org.apache.taglibs.standard.tag.common.core.ImportSupport.acquireString(ImportSupport.java:327)
	at org.apache.taglibs.standard.tag.common.core.ImportSupport.doEndTag(ImportSupport.java:184)
	at jsp_servlet._portlets.__mainleftnav._jsp__tag0(__mainleftnav.java:137)
	at jsp_servlet._portlets.__mainleftnav._jspService(__mainleftnav.java:102)
	at weblogic.servlet.jsp.JspBase.serviceInternal(JspBase.java:34)
	... 148 more
Caused by: java.lang.reflect.InvocationTargetException
	at sun.reflect.GeneratedMethodAccessor511.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.prevoty.servlet.agent.ServletInvoker.invokeServiceInternal(ServletInvoker.java:46)
	... 177 more
Caused by: java.lang.NullPointerException
	at jsp_servlet._portlets._oneportal.__leftnavmain._jspService(__leftnavmain.java:939)
	at weblogic.servlet.jsp.JspBase.serviceInternal(JspBase.java:34)
	... 181 more

LawrenceC · ‎07-29-2021

Hi Hopeforthebest,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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