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Can't redeem $100 Visa Prepaid Card

Like many others here, I'm also getting an Apache Tomcat HTTP 500 error when I try to redeem my gift card. 

Re: Can't redeem $100 Visa Prepaid Card
Community Manager
Community Manager

Hi Jsant47,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.