Can't redeem $100 giftcard

[Edgewood1]

Hi VZ,

I cant redeem my giftcards for some reason. I received an email with the "redeem now" tile but it just keeps taking me to the my verizon home page and wont let me redeem the card. 

[LawrenceC]

Hi Edgewood,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.