Can't redeem $150 Gift Card

I have had this issues since September. I've reached out and spoke to someone in Verizon, they said a " Gift Card Representative " will call me back. Never received that call.... I constantly get the email to redeem my gift card but when I click " Get Started" I get {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"} 

Please help, I only have a couple more weeks before I lose it

Re: Can't redeem $150 Gift Card
Moderator Emeritus

Hi CeeDub,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.