Can't redeem $150 Verizon Gift Card

From my "Home Offers" under the "Ready to redeem" section, I click the $150 Verizon Gift Card.

Sometimes I get a Verizon page that says: "Sorry. We could not find a matching record for the account information provided."

And sometimes I get a completely blank page that just has the text: "{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}"

Never get to a page that actually allows me to claim/redeem the offer. Is this a known problem right now, or is there something else I can do to redeem this reward?

Re: Can't redeem $150 Verizon Gift Card
Moderator Emeritus

Hi DonJuanLeon,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.