Can't redeem $150 prepaid gift card

I got an email for 'It's time to get your Visa Prepaid Card from Verizon' and when I login, it says 'Click on the reward tile and follow the on-screen instructions
to register your reward.' However I can't find the reward tile in either the browser or the app to redeem the prepaid card. Please resolve this issue for me.

Re: Can't redeem $150 prepaid gift card

Hi peterg19,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.