Can't redeem Amazon Prime/Echo Promotion

[idburns]

I am unable to redeem my Amazon Prime/Echo reward. For the last month my account has shown that I could redeem both the free Amazon Prime and Echo items on 1/10.

Today I received two emails to redeem the offer.

When I clicked on the "Let's Go" link I got an error message that this isn't a valid link.

I went into my account and now the notifications for the Prime rewards are completely gone.

I'm not going to sit on the phone on hold for an hour (current wait time) just for another phone agent to lie to me about fixing it when they actually don't do anything...

I need someone who can actually get this resolved to help me.

[LawrenceC]

Hi idburns,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.