Can't redeem Rewards Gift Cards

I have tried everything to redeem the two $100 gift cards I have. Can't access them on the mobile app, different browsers. A couple of weeks ago I even called and waited on hold for over an hour. I was told that I would be sent the gift cards in the mail. Never received anything. Has anyone ever had success in accessing these before they expire? Are these gift cards fake and just used to lure us to the service?

Re: Can't redeem Rewards Gift Cards

Hi WhatsMyScrnName,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.