Can't redeem Verizon Fios Gift Card

I am told I am supposed to receive a $100 verizon fios gift card because I signed up for service at the end of last year. However, I am UNABLE to redeem this offer as it is an endless loop of links that keep directing me back to my account or a pop-up says:

"We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience."  Is it so hard to redeem this or just a method to get people to give up and stop trying?

How can I have this redeemed to my account?

Re: Can't redeem Verizon Fios Gift Card

Hi ravensong170,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.