Can’t redeem Verizon Gift card offer

I got gigabit internet installed late last year and Verizon offered me $300 in Verizon Gift cards split into $200 and $100 both available to redeem earlier this month. I got an email reminder to redeem them and when I go to the home offers tab, I see both under “Ready to redeem” but when I click on either promo I see a “missing_vz_jwt” error.  Contacted chat first and they could not help, reset cookies, try other browsers, and still nothing. Forward me to a special Verizon offers number where I sat in a queue  for ~ half an hour twice and gave up to come here. Just looking for answers and redemption of the offers that were promised for signing up for this service!

Re: Can’t redeem Verizon Gift card offer
Moderator Emeritus

Hi Jgoodwn7,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.