Can't redeem Xbox egift reward

I have had the same issue as many other people in being unable to claim the $50 xbox e-gift card reward. Every time I try, I get: “{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}.” I have tried for a week straight now on various browsers and spent over an hour on the phone looping back and forth between customer service and the gift card/promotional department. Please help. Thanks!

Re: Can't redeem Xbox egift reward
Moderator Emeritus

Hi JTHockey17,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.