Can't redeem amazon smart home reward

[Andi6]

I received an email on Sept 25th informing me that I could redeem my reward. However when I clicked on the redeem title I was directed to a non working web page that only had html text on it, this happened regardless of the browser I was in, as well as not evening loading to a page when I attempted to redeem it through the app. I have tried multiple times since then and it hasn't changed. Any help would be greatly appreciated.

[LawrenceC]

Hi Andi6,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.