Can't redeem gift card or streaming service promotion

[Maddy17]

I signed up with Fios back in May of 2021, the promotion at the time was a $100 gift card and a year subscription to Paramount Plus. I received an email to redeem these promotions on 9/19/21, I have been trying to redeem these promotions since then. My account home page does not display a "tile" labeled redeem. I have called support multiple times and either cannot get an answer or am told to log in and try again. This is ridiculous the redeem link in the email does not work. How can no one in the entire support staff know how to help me?

[kh-gary]

Hi Maddy17,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.