Can't redeem my $200 Samsung offer, it was falsely advertised

I placed my Samsung offer for Google Chrome one month ago, it said by that time that order had been backordered, expected to serve by Nov. 25.   By Wednesday Nov 28 I checked for status and found out that my order was not found at Samsung page, and I had received in fact the invoice and order confirmation by October 30th.

even worse, Verizon offer code was not available to place a new order because it said it had been used before.   Can somebody tell me that I haven't been cheated and this is an error that will be corrected ASAP

It has also been extremely difficult or impossible to contact a Verizon or Samsung representative for help.

Please help help my offer coupon expires tomorrow 11/30/2018

1 Reply
Moderator Emeritus

Hi rcarreras93,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.