Can't redeem rewards
Enthusiast - Level 3

I got a message on my account indicating I'm eligible for rewards.  I've attempted several times over the past few weeks to redeem it.  My latest effort on chat resulted in the agent telling me all sorts of ridiculous responses from trying 3 different browsers, to my account has to be zero to then refusing to get a manager to assist me and pawning me off to call, but the offices are constantly closed.  I printed both chats, both of which involved at least an hour of back and forth.

Does anyone know why the rewards site isn't working?  This is nuts.

Re: Can't redeem rewards
Moderator Emeritus

Hi Janefoe484,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.