Can’t redeem verizon $200 gift card reward

I got an email from Verizon saying that my reward is ready to be redeemed and it can be redeemed on the rewards tile but when i press redeem and open the MyFios app, nothing happens. I have no idea what it means by rewards tile

Re: Can’t redeem verizon $200 gift card reward
Moderator Emeritus

Hi soccerboy16,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.