Can't redeem xbox gift card
jstevenson2072
Enthusiast - Level 1

Just like so many others here, I'm not able to redeem my $50 Xbox gift card offer. The customer support agents haven't been helpful - they spend 45 minutes explaining how to redeem offers, telling me to clear my cache, restart my browser, etc. I've tried redeeming the offer on multiple devices, using different browsers. Every time, I get the same response: "The requested URL was not found in this server".

It seems like this has been a problem, dating back several months. Perhaps we can get a resolution?

Re: Can't redeem xbox gift card
KH-OrnEsh
Moderator Emeritus

Hi @jstevenson2072 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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