Can’t see TV Test Drive Recommendation

[DMV_RVA]

I signed up for the Verizon Fios TV test drive. I got the email saying that the recommendation is ready but no matter what I do, I cannot see the recommendation. I get taken to a page where I can kind of see the results but there is a spinning wheel and I get stuck. 

I’ve tried this on multiple browsers (on my laptop, on my iPhone, through the Fios app) and nothing works! I’m so frustrated.

After looking through this forum, I’m realizing that this is happening to a lot of people but there doesn’t seem to be answer for how to fix this. Honestly, I’m starting to think this is a way to stick customers with the Verizon recommendation, which I worry might be more than I can afford. 

Can someone please help me with this?

[LawrenceC]

Hi DMV_RVA,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.