Can't use Visa gift card to pay my bill

From what I'm being told by the card issuer, it's because it's being charged as recurring payment by Verizon which makes no sense as I literally just used the same card days ago and it somehow went through fine. Now Ive been trying to clear the balance of the card and my bill and it won't go through. The card issuer tells me Verizon has to fix the problem and Verizon tells me I have to contact the card issuer...Basically I'm getting the run around. I have always used these cards my husband gets through work and never had this issue until recently.

Re: Can't use Visa gift card to pay my bill
Moderator Emeritus

Hi AKayPlusJay,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.