Can't veiw any info on my verizon

[smoogee]

For months I have been unable to veiw my bill ,accont # , bill history , or any thing else on my verizon . No one , after hours of phone calls can do any thing about it . Verizon tech support is clueless to my problem or how to fix it . It does not fit their cookie cutter problem format . After months of not being able to pay my bill online , that I've do for years , I'm tring to get my statement mailed . WHAT A JOKE ! A PNONE CO ,THAT WON'T ANSWER A PHONE .

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[smoogee]

Nothing is happening , except email from verizon wanting to know where payment I mailed is . Maybe they can try to call the US Postal Service  and  find out where it is .

[smoogee]

The agent must be a secret agent .

[ElizabethS]

Please give them two business days and then let us know if you have not heard from anyone.

[mrxitmt]

I've had the same problem since i got new equipment 2 months ago .It seems like they have no information on me except somewhere they have my billing info but I cant find it. I cant check my recordings ,my phone messages .Even on my android phone .i,m extreamly frustrated with them!!!!

[ElizabethS]

Are you unable to access your account online?

[smoogee]

no billing info , can't make payment  2 days it's been 2 months

[smoogee]

The only one I've heard from is the billing dept. , twice ,but no help with problem . Sent payment out by certified mail ,12-30-14 , still in transit . Now instead of watching fios tv I'm on a stupid message board .

[ElizabethS]

When did you last hear from them?