Can't verify email, page loads with error
Enthusiast - Level 1

I can't verify my email, when I click the link it sends me an email which I click and it loads a Verizon page that says "We are sorry, but a problem with your request has occured."  (complete with misspelling of occurred.)

I am able to click the link on my phone to get to a page telling me I'm verified.  However, when I go into the "myFios" app, and check my account settings, it STILL says my email is not verified.

Please help.

Re: Can't verify email, page loads with error
Moderator Emeritus

Hi CoverD,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.