Canceled account and still billed.
Gsummey
Newbie

I canceled my account at the end of February 2020. No one is able to pull the account up, no one can figure out why the account is still being billed. I've called over 15 times and been transferred or told "I'll put a ticket in on the account and call you back". Never actually been called back. I can't figure out how to escalate this beyond the circular customer service loop that I seem to be stuck in. Literally the ghost account can't be closed because Verizon's own system won't let their employees access it.  One rep was able to confirm service was shut off but billing wasn't and the equipment returned but of course that call disconnected and no resolution. I'm at the point of contacting the state to file a complaint or emailing/tweeting at Verizon CEOs with the call logs and chat logs from service because NO ONE CAN FIGURE IT OUT.  

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Re: Canceled account and still billed.
KH-OrnEsh1
Moderator Emeritus

Hi Gsummey,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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