Cannot Redeem 200$ Samsung Offer

I tried to redeem the 200$ samsung offer for a Chromebook/200$ off another samsung item multiple times since I have gotten the email and it has not worked. I got sent to the Samsung portal from My Verizon but was unable to check out. Now today it says that the offer has been redeemed when I did not use it on anything and it has not been redeemed. 

I am extremely disappointed in Verizon as I expect better customer service. The reason why I switched from Xfinity was because of the lack of customer service there but this is not any better. 

Re: Cannot Redeem 200$ Samsung Offer
Moderator Emeritus
Hi ahuang,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.