Cannot Redeem Amazon Echo

I was able to redeem my Amazon prime subscription without a problem. But when I added the Amazon echo to my cart and proceeded to check out, there was no credit for the purchase as promised. 

The chat representative I corresponded with gave me the phone number for the rewards department. The lady I spoke to in the rewards apartment said a lot of people were having this issue and said I needed to be transferred. I was transferred to a gift card support line.  The lady then transferred me again and told me to ask for a team leader or supervisor.  This person was a supervisor and said she would have to send this on as a written request with no way for me to contact or track the solution.

I have heard nothing back and Amazon charges me $90 for an Echo.  This is the last place I know to go to for help.  What can be done???

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Re: Cannot Redeem Amazon Echo

Hi Confusion101,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.