Cannot Redeem Gift Cards

I, like many many others, appear unable to redeem the gift cards that Verizon offered me when I signed up for Fios.  I received an email on April 21 inviting me to redeem the two $100 gift cards, but when I click on the "Redeem Now" button, it just opens a new window that doesn't load.  I've tried multiple times over the last few weeks and it never works. I then chatted with support and they just gave me a number to call during weekday working hours.

Honestly, this feels like a bit of runaround to make some people just not redeem the offer before it expires.  Clearly this is happening to a ton of people based on the posts on this forum and Verizon needs to figure out a solution.

1 Reply
Moderator Emeritus

Hi CB88,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.