- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've tried a couple of times the last couple of days and I can't get to the Upgrade & Renewal Center at Verizon Central. I always get the message:
Please try again later.
Or, if you need immediate assistance, you can call your Verizon local business office.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm having this same problem.
I want to renew and change my services and I get the same error. I've tried a dozen times to call CS and Tech and no one can get it running or knows anything.
If someone could contact me as well I would appreciate it. I really want to get this issue resolved.
Thanks,
Ken
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello MaskedCarrot
We will have someone reach out to you, as well.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I can't upgrade either. It sort of stinks that you can't because when you call in no one there has any idea about what's online.
Then I got switched to web support who said they only deal with log in problems.
Very frustrating, but at least my service that is working is AWESOME! ๐
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same problem here
I get the message to call Verizon when I try to use "Upgrade & Renewal"
Thanks in advance!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Good luck getting it fixed. I spent over an hour on the phone getting transferred all around verizon and no one could fix the same issue I had and it's still not fixed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was told that because I had open tickets for repairs or returns and the billing cycle had not finished. Well it is the 29th, and the cycle completed on the 25th, so I hope they fix it soon!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Let me know what happens for you!
-Good luck
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
New bill posted online, but still no change, even though it reflects all the changes in my account. I may need to wait for the billing notice to go out, even though it is posted online. Correct or not, I only see some minor issues. I will still need to go the Billing Department, then Eservices route, and then spend hours on this. Perhaps not that long.
I will keep you informed if I find out any helpful information. I would say issues account related need to be addressed on an individual basis directly with Verizon, but if it is an issue with their web site and billing department, then E Services should fix it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I also have the same problem. Have spent hours on the phone and in Live Chats with no help. This has continued for months now.
"We sorry. We are experiencing a temporary problem and can't continue your order at this time."
Has anyone gotten any relief?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Tmzell
We'll have a Verizon agent reach out to you, as well.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same problem here, although I'm not confident it will be fixed anytime soon. It happened right after I changed my TV service online (clicking add/change services). The order is already complete and I got the email confirmation. But when clicking on any of the change services / upgrade links now gives this error.
Thanks =P
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm having the same issue. Been like this for atleast 3-4 years. Please help me too.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content