Cannot redeem $100 Gift Card home offer
Enthusiast - Level 1

When I attempt to redeem a $100 verizon gift card listed in my home offers page, I either receive an error page that says 

{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}

or a page that says

Sorry. We could not find a matching record for the account information provided.


Verizon chat troubleshooting could not fix my issue, and I was told that "someone would fix it sometime this month" but with no confirmation or anything.  Why do I have to jump through hoops to redeem this?  Why do I see tons of others with this same issue on the forum here?  Anyone with a solution for this?

Re: Cannot redeem $100 Gift Card home offer

Hi @JonDiesel 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.