Cannot redeem $50 Verizon Gift Card

I received an "it's time to claim your offer" email from Verizon on June 2nd. Several times over the past month, I've attempted to redeem, continuously receiving errors such as:

This site can't be reached’s server IP address could not be found.



I used Chrome and Firefox, and at least two computers, all to the same effect.


Today I installed My Fios on my android phone and attempted to redeem, receiving a different error:

Sorry we are unable to continue as the requested information is currently not available. Please try again later.


Please provide assistance.

Re: Cannot redeem $50 Verizon Gift Card
Moderator Emeritus

Hi gcbreakage,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.