Bunch of people have the same problem ....
I tried Verizon Support from myfios app, got redirected bunch of times and haven't gotten a solution.
Sounds like a broken page to me and instead of fixing it we are being forced to go through support (who redirected my into oblivion). I don't know what is going on there
Hi Akrishn,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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