Cannot redeem Fios VISA Card
trav90909
Newbie

Anytime I try to redeem my $100 VISA card promotion from Fios I receive the same error message regardless of browser:

type Exception report

message Filter execution threw an exception

description The server encountered an internal error that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Filter execution threw an exception

root cause

java.lang.NoClassDefFoundError: Could not initialize class com.sun.identity.agents.log.AmAgentLogManager
	com.sun.identity.agents.filter.AuditResultHandler.initAmAgentLog(AuditResultHandler.java:181)
	com.sun.identity.agents.filter.AuditResultHandler.initialize(AuditResultHandler.java:57)
	com.sun.identity.agents.arch.ServiceFactory.getFilterResultHandlers(ServiceFactory.java:130)
	com.sun.identity.agents.filter.AmFilter.initResultHandlers(AmFilter.java:300)
	com.sun.identity.agents.filter.AmFilter.initialize(AmFilter.java:93)
	com.sun.identity.agents.arch.ServiceFactory.getAmFilter(ServiceFactory.java:151)
	com.sun.identity.agents.filter.AmFilterManager.getAmFilter(AmFilterManager.java:69)
	com.sun.identity.agents.filter.AmFilterManager.getAmFilterInstance(AmFilterManager.java:162)
	com.sun.identity.agents.filter.AmAgentBaseFilter.getAmFilterInstance(AmAgentBaseFilter.java:352)
	com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java:68)

note The full stack trace of the root cause is available in the Apache Tomcat/8.0.32 logs.

I have noticed others having this issue. Please elevate my issue so I can fix/resolve this.

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LawrenceC
Moderator Emeritus

Hi trav90909,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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