Cannot redeem prepaid visa card

Like many others, I cannot redeem the prepaid visa gift card.  The link does not work.  I've chatted with 2 agents, and the only information they provide is a phone number to a debt collector.   There are dozens of people sharing similar problems on this message board.  

Re: Cannot redeem prepaid visa card

Hi waronin,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.