Cannot redeem visa gift card

I am eligible for a $100 visa card. I got an email to redeem it, but all links lead to my dashboard--there is no option to actually redeem the card. Trying to redeem in app does the same thing. At one point, trying to redeem in app led me to a portal, but the only redeemable reward was a $50 card. It appears many other users have had the same issue.

Re: Cannot redeem visa gift card

You can contact Verizon first, but it may do no good.

contact your states attorney general’s office who govern such “practices” by Verizon and others.

also file a complaint at and at 

both of which may help.
Try Mr. Dunne at the above link to get executive esclations to contact you.

Re: Cannot redeem visa gift card
Moderator Emeritus

Hi zaisid

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.