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Cannot see balance and can't upgrade service.
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When I log in it says my account number has changed and there are no services, past bills, etc. I am also trying to upgrade service but it won't allow me to. Thanks
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Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
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Haven't received a message
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It can take two business days.