I have not been able to view or pay my bill online since 10/30, contacted billing through support & they closed my request & said it was not a billing issue, would have been nice if the request could have been forwarded to the correct area to help with my issue, as I see this has been happening with a lot of customers. I cannot view any prior payment history (it's all blank), when logging in to try to pay bill says N/A, or same message others got about "we cannot process your request, please try again later". I have been logging in every day or every other day, have deleted cookies, have cleared cache, have tried different browsers & have tried different computers all with the same result. I need to get this resolved as my bill is now overdue & I can't pay it.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.