Cannot view or pay my bill online

I have been trying to view and pay my bill online for at least two weeks now, but I'm getting the following message:

"We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience."

I tried paying from a family member's computer, but received the same message, and I even tried viewing my bill through the Verizon app on my phone, but that's not working either.

My bill is overdue and I'm getting voicemails threatening to interrupt my service, but y'all are not making it easy for me to resolve the issue.

Re: Cannot view or pay my bill online
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.