Cant Redeem $100 Prepaid Visa Gift Card

Has anyone been successful at receiving their $100 Prepaid Visa Gift card? Received an email saying it's ready for me to redeem. I click on it. I get an error. Went to the chat and they provided a link that comes up with Bad massages and I get nothing from it. Can someone offer any help? Thanks

Re: Cant Redeem $100 Prepaid Visa Gift Card
Moderator Emeritus

Hi JimmyDean1977,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.