Cant apply military discount

[KingBee2]

Hi

I am a veteran and recently signed up for Fios Gig internet. I signed up online via chat and explicitly told them I was signing up with the veteran's discount. They told me no problem but they needed to set up the service first and I could chat back at that time to apply the discount. Well, I came back after my internet was up and the chat people said I had to call because chat is only for sales. So I called and was then emailed a link to use to sign up. When I use the link and click through I get the message that I need to call the Verizon Local Business Office at 1-800-VERIZON. However, when I call they tell me the only way to apply for the discount is online. I have tried different devices and browsers but I keep getting the same message to call. Does anyone actually know how to get the veteran's discount applied? I feel like this is a bait and switch because I signed up based on the advertised veteran's rate but now there is no way for me to get the rate and I am being charged full price and wasting a bunch of time jumping through hoops.

Thanks

[LawrenceC]

Hi KingBee,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.