Cant redeem xbox gift card

I am having same problem as many others seem to be having very disappointing. It is my redeem date for the gift card but yet the tile is still in the pending section and not the redeem section.

Re: Cant redeem xbox gift card
Moderator Emeritus

Hi Chaberk22,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.