Cellphone cannot reach AT&T landline
att_landline
Newbie

Several Verizon Wireless users in 504 area code cannot reach my AT&T landline (area code 504, exchange 367). I've contacted AT&T yet they say it's a Verizon problem. (I am not a Verizon wireless subscriber.) AT&T wrote me that it's probably not a "routing problem", based on the following calling experiment from a user's Verizon Wireless phone to the land line in question, (504)xxx-xx90, i.e. some phone numbers work fine, others seem to be not connected - but mine, xx90 has a unique "cannot be completed" message:

Also: This same AT&T landline *can* reach the Verizon Wireless phones tested, and AT&T and T-Mobile cellphones can reach this AT&T landline.

This is what a cellphone on the Verizon Wireless network gets when calling the xx90 landline and nearby numbers in the same exchange:

xxx-xx80 ringing ("hello - please leave a message after the tone")
xxx-xx81 ringing - apparently a fax machine (typical fax beeps and static...)
xxx-xx82 We're sorry, you have reached a number that has been disconnected or no longer in service.
xxx-xx83 We're sorry, you have reached a number that has been disconnected or no longer in service.
xxx-xx84 We're sorry, you have reached a number that has been disconnected or no longer in service.
xxx-xx85 We're sorry, you have reached a number that has been disconnected or no longer in service.
xxx-xx90: Your call cannot be completed as dialed. Please check the number...
xxx-xx91: We're sorry, you have reached a number that is disconnected or no longer in service.
xxx-xx92: We're sorry, you have reached a number that is disconnected or no longer in service.

How can this problem be solved?

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Re: Cellphone cannot reach AT&T landline
LawrenceC
Moderator Emeritus

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.

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