My internet and TV went out - after days of trying to reach someone we got "Anthony" on the phone who arranged to have a tech out that day (which was great) and assured us that the issue was on Verizon's side and that we would not be charged. The tech showed up hours late, with NO MASK, and replaced some things on Verizon's side (after being asked to please wear a mask). After he left (leaving trash and cable pieces in my driveway) I got an email charging me a $60 fee. I think that is insane. I would like to cancel right now as I am out of contract - was considering a new contract, but this is ridiculous. Tried to call, tried the chat, but I have waited for hours and not gotten anyone.
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