Charged a fee

My internet and TV went out - after days of trying to reach someone we got "Anthony" on the phone who arranged to have a tech out that day (which was great) and assured us that the issue was on Verizon's side and that we would not be charged. The tech showed up hours late, with NO MASK, and replaced some things on Verizon's side (after being asked to please wear a mask). After he left (leaving trash and cable pieces in my driveway) I got an email charging me a $60 fee. I think that is insane. I would like to cancel right now as I am out of contract - was considering a new contract, but this is ridiculous. Tried to call, tried the chat, but I have waited for hours and not gotten anyone. 

Re: Charged a fee

Hi MMB79,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.