My wife and i recently called to tell verizon we needed an HD box for our basement television -- the existing bos was SD only.
We were told that an HD box AND INSTALLATION were necessary -- seemed ridiculous, because all that was needed was the new box and to plug it in. but when we were told it was necessary, we had no choice but agree.
Sure enough, technician shows up -- all that is needed is to take old box and plug in new box! We were charged $99 for that.
It makes NO SENSE to me that we were charged for an unnecessary service -- the onus is on verizon customer support to recognize when a service is unnecessary.
i contacted customer support and was told, "the charge is valid" -- and even told that i should have told the technician the service was unnecessary, even though verizon had told us we had to have a tech visit!
we are in effect paying $99 for verizon customer service's mistake -- this is a RIPOFF!
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