Chat reps won’t honor renewal price
Enthusiast - Level 2

This morning I was on chat with Verizon rep “Amanda” because some of my account discounts will expire this week.  She quoted me a price to renew but told me to call “customer retention” for possible further customer loyalty discounts.  I then spend the next three hours trying to get multiple phone reps or chat reps to honor the quote I received (which is essentially the price of my current services).  Even while other chat reps could see the full transcript from “Amanda” no one would renew my services.  I was even told a “supervisor” would call me back—which never happened.  Such a waste of time.  A TERRIBLE customer “service” experience.  

Tags (2)
Re: Chat reps won’t honor renewal price
Enthusiast - Level 2

This issue has been escalated to a Verizon agent