Client Retention
iscnitzan
Enthusiast - Level 1

I have been a FIOS client for the past 6 years, recently I’ve noticed my bill climbing and creeping upwards steadily.

I use to have an email for someone at customer retention who was applying $20 discount on my account to keep it somewhat affordable - now even that is gone...

Is there anywhere one can call to reach the client retention team? I mean - the cable company is dancing in front of me with offers for $70 less than my current bill - and I really don't want to change companies.... but.... at least a $20 discount to retain me as client....

is that too much to ask for after 7 years relationship?

0 Likes
2 Replies
gs0b
Community Leader
Community Leader

Welcome to the forums.  You're talking to other customers here.

The best way to reach retention is to call Verizon (800-VERIZON) and select the menu options to cancel all services.  I find calling them during business hours tends to get the best results.  It helps to know what the competition is offering.

Good Luck.

0 Likes
CRobGauth
Community Leader
Community Leader

Keep in mind that the same will happen when your contract runs out with the new provider.

0 Likes