I have been a FIOS client for the past 6 years, recently I’ve noticed my bill climbing and creeping upwards steadily.
I use to have an email for someone at customer retention who was applying $20 discount on my account to keep it somewhat affordable - now even that is gone...
Is there anywhere one can call to reach the client retention team? I mean - the cable company is dancing in front of me with offers for $70 less than my current bill - and I really don't want to change companies.... but.... at least a $20 discount to retain me as client....
is that too much to ask for after 7 years relationship?
Welcome to the forums. You're talking to other customers here.
The best way to reach retention is to call Verizon (800-VERIZON) and select the menu options to cancel all services. I find calling them during business hours tends to get the best results. It helps to know what the competition is offering.