*Complaint* Rep did not update notes now promise not honored

[CCousins0598]

I need support very quickly from someone who can honor a representatives promise. 

I was promised that I would be able to have installation waived on a new service now Verizon will not honor. Before I disconnect all services I am giving Verizon o e more shot. 

[jonjones1]

You won’t get that assistance here. Most you will get is “this has been escalated to a Verizon agent” then your thread locked and no help.

this is a customer helping customer forum. 

You could try posting to a real Verizon help agent at.

https://www.dslreports.com/forum/vzdirect

Its private and have  been known to assist.

[Nilsa_VZ]

All escalations for the Fios Community as well as dslreports.com are handled by the same internal team. 

[LawrenceC]

This issue has been escalated to a Verizon agent.