I want to express my disappointment with Verizon and your Sales Reps who offer discounts and fee waivers, which end up being untrue.
On June 9th, I placed an order to upgrade my service because I had seen an ad in the paper. The ad was only for new customers, but the sales representative “Kevon” told me that I could get a faster internet for just a few more dollars a month and an installment fee. I balked at the fee. Kevon told me since I had been such a long time customer, he would waive the fee. He was said he would call me at 3 PM July 8th to take care of the fee. I received no call.
I called Verizon, spoke with 3 different people over a period of 45 minutes. Finally, a supervisor did waive 1/3 of the $90 fee. It is not about the money, but the principle of being basically lied to. Your sales practices are deceptive.
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