I want to express my disappointment with Verizon and your Sales Reps who offer discounts and fee waivers, which end up being untrue.

On June 9th, I placed an order to upgrade my service because I had seen an ad in the paper. The ad was only for new customers, but the sales representative “Kevon” told me that I could get a faster internet for just a few more dollars a month and an installment fee. I balked at the fee. Kevon told me since I had been such a long time customer, he would waive the fee. He was said he would call me at 3 PM July 8th to take care of the fee. I received no call.

I called Verizon, spoke with 3 different people over a period of 45 minutes. Finally, a supervisor did waive 1/3 of the $90 fee. It is not about the money, but the principle of being basically lied to. Your sales practices are deceptive.

Re: Complaint

Hi lulucello,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.