I've been on FIOS since 2008, not a newbie.
I wanted to return 1 (HD Set Up Box) out of the 2 boxes (the one I am keeping is Mult-Room DVR - don't want to lose my recorded shows), but the return page combines the add/remove function in the web page and what gets generated is:
New (rent): 2 TV equipment package (why generate this?)
New: Multi-Room DVR service (why generate this?)
New (rent): HD Set Top Box (why generate this?)
Remove (rent): HD Multi-Room DVR (why generate this?)
Remove (rent): HD Set Top Box (This is all that I wanted)
Estimated Monthly Charges
New Multi-Room DVR Service $15 (is this cheaper because now I only have 1 box?)
New (rent): 2 TV equipment package $19.98 (why generate this?)
New (rent): HD Set Top Box 11.96 (why generate this?)
The estimated bill ends up HIGHER. I didn't go through with the order. I will return directly to Verizon store and have them take it off.
It's supposed to be very simple with 1 removal request.
I just returned the box to the store and got a return receipt. It has my account information.
The question is will the billing system automatically remove/deduct this box from my billing or is the return receipt simply to recognize the item has been returned? Account services still list the box in my account, I will check again tomorrow (or see if I can get on online chat)
Waiting for all the bugs on the Quantum DVR to be ironed out.