I am a long time customer with triple play. Until few months ago my bill was approx $101/- incl taxes. Around May i noticed the monthly bill shooting up to approx $140/- . Since I had made no changes to my services, I wanted to find out what happened. I started a chat session online after logging into my Verizon account.
The rep told me that my charges had gone up since i was no longer on any contract. I told the rep that Xfinity has a much lower price. The rep offered to give me a price of approx $100/- (incl taxes) per month if i signed a 2 yr contract I accepted the offer seeing no point in switching.
This month (Jul 2017) i saw that my bill was $190/- approx. I contacted verizon support again, wanting to find out what's going on. Long story short the rep told me that i was on a contract for about $180/- per month and unless I can provide the previous chat transcripts, she can do nothing about it. I asked her how does it make sense. I mean i was paying 140/- earlier without a contract so why would i agree to sign a contract and pay 180/- (which is much higher) for the same service. She had no reply other than that it seemed odd and I should definitely call in and report this matter to someone.
I have already paid a couple hundred extra over the last 2 months and will pay the early termination fee too. I feel so cheated and regret the fact that i fell for it. btw. the email notifying you of the contarct conveniently doesn't mention any price etc; but you have to login to see what you have signed. I'm sure there would be may others like me. Am trying to get official help on this.
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