Custom service keeps giving me the runaround

Yesterday I went on the Verizon website to try to put together a more affordable contract for the next two years. The package that was in my cart already was now less for some reason. When I looked at it the price was amazing, so I checked out. Agreed to the contract and thankfully took screen shots along the way. Now the confirmation email they sent me is totally different! I first chatted online and was told to call. Which I did and spent 45 minutes on the phone. I was told they don’t have the package I checked out with. Then I was told it was a glitch on their website. However, they can’t uphold that price even though that’s what their website gave me. I asked for a manager and was told 15-20 minutes one would call me back. Nothing! So after 1.5 hours I call back. That agent implies I’m lying and then tells me his supervisor is calling me on the other line. This supervisor tells me I need to speak to a manager, and they will call me back in 10-15 minutes. He also says NOT to call back, they will call me! That was at 12:04 pm yesterday. Still no call!

Re: Custom service keeps giving me the runaround
Moderator Emeritus

Hi Akarts,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.